Frequently Asked Questions (FAQs)

Company Legitimacy and Services Across Canada:

Is your company registered and operating in Canada?

Yes, we are a Canadian federally registered company, holding an active Business Registration Number 1549286-6, operating within Canada with headquarters located in Ontario.

How can I verify the legitimacy of your company?
You can verify our company’s registration by searching for our Business Registration Number (1549286-6) on the Canadian government’s official business registry website.
Do you provide services in all provinces across Canada?
As a federally registered Canadian company, our registration allows us to provide services across all provinces and territories in Canada. This enables us to assist clients nationwide with their tax needs, regardless of their location within the country.

Why Choose Us? – Differentiation and Added Value:

What sets your company apart in the tax filing industry?
Our team comprises certified CPAs with over 17 years of collective experience, specializing in tailored tax solutions for individuals and businesses. With a successful track record, our certified CPAs have served over 2000 clients, ensuring professional expertise and quality service delivery. Moreover, we offer these expert services at very competitive prices with additional services. Compare our products here. We don’t just stop at filing; our commitment extends beyond tax season. We provide year-round support services at no extra cost, offering free answers to your tax-related queries throughout the year. This dedication to ongoing support sets us apart, ensuring you have professional guidance whenever you need it, not just during filing season.

Tax Packages Specifics:

What additional services are included apart from filing?

In addition to comprehensive filing, all packages offer a range of additional services, including tax expert support, audit assistance, and year-round support at no extra cost. For specific details on these services within each package, please refer to the comparison sheet section on our website.

Can I see a detailed breakdown or comparison of the products?

Certainly, here’s a comparison sheet for features and inclusions of each package.

Are there any limitations or exclusions in each package?
Each package is designed comprehensively, but it’s essential to review package details for specific scope.
Can I customize a package to suit my unique tax situation?

We aim to accommodate various tax scenarios. Contact us for tailored solutions.

Is there flexibility to contact us for package adjustments if needed?

Yes, contact us for any adjustments you need before filing, considering evolving needs.

Payment and Security:

What payment methods do you accept?

We accept major credit/debit cards for seamless transactions. Direct transfers can also be made to our Royal Bank of Canada accounts for added convenience.

Is the payment gateway secure?

Absolutely. Our payment gateway follows strict security protocols to ensure the protection of your financial information. All transactions occur within a secure environment to safeguard your data.

Do you charge sales tax (GST/HST) on your services?

No, we do not charge any additional sales tax on our services. Our prices are all-inclusive with no hidden charges. You save up to 15% as our listed prices are already discounted, ensuring no sales tax is added separately.

Are there any hidden charges in your pricing?

Not at all. Our prices are transparent and all-inclusive. There are no hidden fees or separate sales tax charges. The value you see is the value you pay without any additional costs.

Process and Timelines:

What happens after I choose a package?

• • Upon selecting your tax package or add-ons on our website, proceed to our secure checkout and complete payment via our integrated gateway.
  • Following payment confirmation, expect a detailed email guide for submitting your tax-related documents.
  • Upload all pertinent tax documents, like your T4 and other relevant paperwork, securely to our designated portal.
  • Our dedicated CPA tax expert will meticulously review your submitted documents and schedule a personalized discussion about your tax matters.
  • Relax while our tax experts diligently prepare your return, ensuring eligibility for applicable deductions or credits.
  • Once meticulously prepared, we’ll e-file your return to the CRA on your behalf, and you’ll receive a confirmation of submission.

What’s the timeline for completing my tax filing after submitting documents?

After document submission, our team promptly initiates the filing process. The completion timeline varies depending on your tax situation’s complexity. We ensure accurate and timely filings through efficient work.

Will I receive updates on the status of my tax filing?
Absolutely, you’ll receive regular updates via email or notifications regarding the status of your filing throughout the process.
Is there a point of contact if I have questions during the filing process?
Yes, you’ll have a dedicated support team assigned to you for assistance. Reach out to us via email or chat for any queries during the filing process.

Support and Assistance:

What kind of customer support do you offer?
We provide email, phone, and live chat support throughout the filing season to address any queries or concerns promptly.
How can I get in touch if I have questions during the filing process?
You can reach out to our support team via email and phone.

Tax Deductions and Credits:

Do your packages include guidance on maximizing deductions and credits?
Absolutely. Our packages are designed to help you identify and leverage eligible deductions and credits to optimize your tax return.

Refunds and Guarantees:

What happens if I’m not satisfied with the service?
We strive for complete customer satisfaction. If you’re not satisfied, please reach out, and we’ll work to resolve any issues and if you are still not satisfied, you can request for refund. If, after our efforts to resolve the issue, you’re still not satisfied, you may request a refund.